Help
Questions, answered.
Buying, files and licences.
What is inside a download?
One ZIP per asset. The product page lists the resolutions, the maps, the formats, the number of files and the size, plus the actual file names inside the ZIP.
Which resolutions do I get?
Almost every asset includes 2K and 4K versions in the same download. The product page shows the exact resolutions.
Which software can I use?
BLEND files open in Blender, FBX and glTF import into Unreal, Unity, Godot and most 3D tools, USD fits USD pipelines, and plain JPG, PNG, EXR and HDR files load anywhere.
Why are there two normal maps?
One is for OpenGL (Blender, Unity and most renderers), the other for DirectX (Unreal Engine and 3ds Max).
Can I use the assets in commercial work?
Yes. Every purchase includes commercial use in as many projects as you like, with no credit needed.
Is there a subscription?
No. You pay once per asset and keep it.
Which payment methods do you accept?
The payment options available are shown at checkout. Prices are in US dollars, and the total you see before you place the order is the total you pay.
Do I need an account?
No. You can check out as a guest and use the links in your confirmation email. An account keeps every purchase in one place so you can download again whenever you like.
Can I get an invoice?
Yes. Email us your order number with your company name, address and tax number, and we will send you an invoice.
Can I get a refund?
If a file is faulty, missing or not as described, or you bought something twice by mistake, we will put it right. The refund policy has the details.
How do I contact you?
Email support@polywren.com. A person answers, usually within one working day.